Appointment Policy

PLEASE READ OUR POLICIES BELOW

Thank you for choosing Divasbyclaudia. To ensure a smooth and pleasant experience, we kindly ask that you carefully review the following policies and guidelines before booking your appointment. Please note that our policies are updated from time to time, so we encourage you to read through each section before every booking to stay informed.

 

LOCATION

Our salon is conveniently located at 309 Barking Road, E13 8EE.

 

PARKING

Free parking is available on a first-come, first-served basis. Customers may park directly in front of the salon if space is available.

 

ADVANCE BOOKING

Appointments can be booked up to three months in advance, allowing you to secure your preferred time and stylist.
Note: Please use your legal name when booking, as it will be used to verify your appointment.

 

OPERATING HOURS

Our salon operates during the following hours:
Wednesday to Saturday: 10:00 AM – 7:00 PM
Note: We are closed on Sundays, Mondays, and Tuesdays.

 

SPECIAL SLOT OPTIONS

Same-day bookings, emergency slots, and squeeze-in slots are available at an additional fee of £60. The last available booking on operating days is at 4:00 PM.
Please contact us for availability via email at askdivasbyclaudia@gmail.com or send a direct message to our Instagram page: DIVASBYCLAUDIA ONLY PAGE.

All special slot bookings must be confirmed prior to payment. Unconfirmed bookings will be automatically canceled without refund of deposit.

 

CANCELLATION POLICY

To cancel or reschedule your appointment, please notify us at least 48 hours in advance.
   •    Canceling an appointment results in loss of deposit.
   •    Canceling within less than 48 hours of your appointment results in full service charge.
   •    An email will be sent to confirm your cancellation and the reason.
   •    A new deposit is required to secure a rescheduled appointment.

NO-SHOW POLICY

Failure to attend an appointment results in forfeiture of your deposit and full service charge.
After two no-shows, full advance payment is required for all future bookings.

 

LATE ARRIVAL POLICY

Please arrive 10 minutes early to allow time for parking and any required pre-treatment consultations.
Late arrivals may incur a fee or lead to cancellation of your appointment and loss of deposit.

Late Arrival Fees:
   •    10–15 minutes late: £10 fee
   •    15–20 minutes late: £20 fee
   •    More than 25 minutes late: Appointment is automatically canceled; deposit is non-refundable

 

DEPOSITS
   •    A non-refundable deposit of £30 is required for all bookings over £30.
   •    Full payment is required upfront for bookings under £30.
   •    All deposits are non-refundable and non-transferable under any circumstance.
   •    Payments are final and non-refundable. If you are unsatisfied with a service, we will adjust or remove enhancements to your satisfaction at the earliest opportunity.

 

DROP-OFF INSTRUCTIONS

Wigs must be dropped off at least two days before your appointment.
Late drop-offs (the day before) incur a £35 fee.

Include the following details with your drop-off:
   •    Full name
   •    Appointment type
   •    Appointment date and time
   •    Hair description (e.g., Jet Black Straight Hair, 30 inches, 13x4 HD Lace)
   •    Instagram username
   •    Contact number

Drop-Off Methods:
Both physical and postal drop-offs are accepted. Hair must be clean, dry, and in good condition.

Drop-Off Location and Hours:
307 Barking Road E13 8EE / 309 Barking Road E13 8EE
Wednesday to Saturday: 10:00 AM – 7:00 PM

Security:
Take a photo of your drop-off and send it to us for confirmation. The area is monitored by CCTV for your safety.

 

WIG LOSS POLICY & INSURANCE REQUIREMENT

We are not responsible for lost, misplaced, or damaged wigs while in our possession.
Please ensure your wig is handed over directly to a staff member.

We strongly recommend insuring your wig to protect against loss, damage, or theft.
All claims should be submitted to your insurance provider.
By dropping off your wig, you accept full responsibility and release Divasbyclaudia from liability. We encourage maintaining adequate insurance coverage.

 

LACE POLICY

We do not accept the following lace types:
   •    Dense frontals
   •    Big-knotted lace
   •    Thick laces
   •    White, grey, green, or black laces

Such materials will result in cancellation of your appointment.

Accepted lace types:
   •    HD Lace
   •    Medium Lace
   •    Transparent Lace

HAIR TYPES WE DO NOT WORK WITH

Bringing any of the following hair types will lead to immediate appointment cancellation with no refund:
   •    Synthetic hair
   •    Matted and tangled hair
   •    Untreated or non-Remy hair
   •    Previously installed or used hair in poor condition

 

SOCIAL MEDIA & PHOTOGRAPHY

Photos and videos may be taken for promotional purposes.
Clients posting complaints on social media before discussing the matter with management may forfeit future booking privileges.

 

PERSONAL BELONGINGS & DAMAGE

We are not liable for damage to clothing, jewellery, or electronics during services.
Clients are advised to remove valuable items before treatments.

 

STAFF SAFETY & RESPECT POLICY

Verbal abuse, threats, or inappropriate behaviour will result in immediate termination of service and a permanent ban.
No refunds will be issued in such cases.

 

REFERRAL REWARDS

Existing clients who refer a new customer will receive rewards once the referred friend completes their first paid service.
The referred friend must mention your name at booking (or show your referral message/email).
Referrals must be first-time clients with no previous bookings.
Rewards are redeemable after the referee’s appointment is completed and paid in full.
Rewards are for salon services only and cannot be combined with other discounts or promotions.

 

ADDITIONAL RULES & INFORMATION
   •    No accompanying guests are allowed.
   •    Payment Methods: Cash, bank transfer, and card payments are accepted.
   •    Pre-cornrow requirement: If you are not booking our under-wig cornrow service , your hair must be pre-cornrowed before arrival for your wig services install services. 

 

IMPORTANT HEALTH INFORMATION
   •    Medical Conditions & Special Needs: Please inform us of any medical conditions, injuries, allergies, or disabilities before your appointment.
   •    Contagious Conditions: We cannot provide services if you have any contagious condition or open/infected wound in the treatment area.
   •    Right to Refuse: We reserve the right to refuse service for suspected contagious conditions, open wounds, ill health, lateness beyond 15 minutes, or rude and disrespectful behavior.

 

CHILDREN

We do not offer services to children.
Please ensure children are not brought along to your appointment, as certain chemicals used may be harmful to them.

 

MOBILE PHONES

Please keep your phone on silent or vibrate and speak at a moderate tone to avoid disrupting others.
Delays caused by frequent phone use may impact your service time and not acceptable. 

 

SURVEILLANCE & DISCLAIMER

Our premises are monitored by CCTV for the safety of clients and staff.
We are not responsible for lost or damaged personal belongings.

 

CONTACT US

For inquiries, email us at askdivasbyclaudia@gmail.com or send a direct message to our Instagram page: DIVASBYCLAUDIA ONLY PAGE.
Our response hours are from 9:00 AM to 10:00 PM. Please allow up to 48 hours for a response.
Ensure you have read our terms and policies before reaching out.

 

BOOKING AGREEMENT

These policies are designed to ensure a smooth and professional experience for all clients. By booking an appointment with Divasbyclaudia, you confirm that you have read, understood, and agreed to abide by our policies and guidelines. We appreciate your cooperation and look forward to serving you.