Appointment Policy

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PLEASE READ OUR POLICIES BELOW

Thank you for choosing Divasbyclaudia. To ensure a smooth and pleasant experience, we kindly ask that you carefully review the following policies and guidelines before booking your appointment. Please note that our policies are updated from time to time, so we encourage you to read through each section before every booking to stay informed. 

 

LOCATION:

Our salon is conveniently located at 309 Barking Road, E13 8EE.

 

PARKING:

Free parking is available on a first-come, first-served basis. Customers may park directly in front of the salon if space is available.

 

OPERATING HOURS:

Our salon operates during the following hours:
Wednesday to Saturday: 10:00 AM – 7:00 PM


We are closed on Sundays, Mondays, and Tuesdays.

 

ADVANCE BOOKING:

Appointments can be booked up to three months in advance, allowing you to secure your preferred time and stylist.
Note: Please use your legal name when booking, as it will be used to verify your appointment.

 

 SPECIAL SLOT / SAMEDAY OPTIONS:

Same-day, emergency, and squeeze-in bookings (appointments booked within 12 hours) are available for an additional £60 charge. The last booking time is 4:00 PM.Availability must be confirmed before payment via askdivasbyclaudia@gmail.com or @DIVASBYCLAUDIA (only official page). Unconfirmed bookings will be canceled and the deposit is non-refundable.

 

CANCELLATION & RESCHEDULING POLICY:

Cancellations or rescheduling requests must be made at least 48 hours prior to your scheduled appointment. Deposits are non refundable. If you cancel your appointment, your deposit will be forfeited.

You may reschedule your appointment within the 48 hour notice period to retain your deposit.

Cancellations made less than 48 hours before your appointment will result in a charge for the full service amount.

If you cancel and do not reschedule within the required notice period, a new deposit will be required to book a future appointment.

Appointments are non transferable and may not be given to another person.

We reserve the right to make changes to appointments if and when necessary.

Clients will be notified of any changes in a timely manner. A confirmation email will be sent once your cancellation or rescheduling request has been processed.


 

NO-SHOW POLICY:

Failure to attend an appointment results in forfeiture of your deposit and full service charge.
After two no-shows, full advance payment is required for all future bookings.

 

LATE ARRIVAL POLICY:

Please arrive 10 minutes early to allow time for parking and any required pre-treatment consultations.

Late arrivals may incur a fee or lead to cancellation of your appointment and loss of deposit.

       Late Arrival Fees 

•     10–15 minutes late: £10 fee
 

 •    15–20 minutes late: £20 fee
 

 •    More than 25 minutes late: Appointment is automatically canceled; deposit is non-refundable

 

DEPOSITS:   

  A non-refundable deposit of £30 is required for all bookings over £30. Full payment is required upfront for bookings under £30. All deposits are non-refundable and non-transferable under any circumstance.  Payments are final and non-refundable. If you are unsatisfied with a service, we will adjust or remove enhancements to your satisfaction at the earliest opportunity.

 

DROP-OFF INSTRUCTIONS:

Wigs must be dropped off at least two days before your appointment.

Late drop-offs (the day before) incur a £35 fee. Include the following details with your drop-off:
 

•    Full name
   

•    Appointment type
 

•    Appointment date and time
   

•    Hair description (e.g., Jet Black Straight Hair, 30 inches, 13x4 HD Lace)
   

•    Instagram username
   

•    Contact number

• Drop-Off Methods:
Both physical and postal drop-offs are accepted.

• Hair must be clean, dry, and in good condition.

• Drop-Off Location and Hours:
307 Barking Road E13 8EE / 309 Barking Road E13 8EE
Wednesday

 to Saturday: 10:00 AM – 7:00 PM

• Security:
Take a photo of your drop-off and send it to us for confirmation. The area is monitored by CCTV for your safety.

 

WIG LOSS POLICY & INSURANCE REQUIREMENT:

We are not responsible for lost, misplaced, or damaged wigs while in our possession.
Please ensure your wig is handed over directly to a staff member. We strongly recommend insuring your wig to protect against loss, damage, or theft.
All claims should be submitted to your insurance provider.
By dropping off your wig, you accept full responsibility and release Divasbyclaudia from liability. We encourage maintaining adequate insurance coverage.

 

LACE POLICY:

 We do not accept the following lace types:
   

•    Dense frontals
   

•    Big-knotted lace
   

•    Thick laces
   

•    White, grey, green, or black laces Such materials will result in cancellation of your appointment.

 Accepted lace type:
 

 •    HD Lace (only)
 

 


HAIR TYPES WE DO NOT WORK WITH:

 Bringing any of the following hair types will lead to immediate appointment cancellation with no refund:
   

•    Synthetic hair
 

 •    Matted and tangled hair
 

 •    Untreated or non-Remy hair
 

 •    Previously installed or used hair in poor condition

 

 

SOCIAL MEDIA & PHOTOGRAPHY:

 Photos and videos may be taken for promotional purposes.


Clients posting complaints on social media before discussing the matter with management may forfeit future booking privileges.

 

PERSONAL BELONGINGS & DAMAGES:

 We are not liable for damage to clothing, jewelry, electronics or any client belonging during services.

Clients are advised to remove valuable items before treatments.

 

STAFF SAFETY & RESPECT POLICY:

Verbal abuse, threats, or inappropriate behavior will result in immediate termination of service and a permanent ban.
No refunds will be issued in such cases.

 

REFERRAL REWARDS:

Existing clients who refer a new customer will receive rewards once the referred friend completes their first paid service.
The referred friend must mention your name at booking (or show your referral message/email).
Referrals must be first-time clients with no previous bookings.
Rewards are redeemable after the referee’s appointment is completed and paid in full.
Rewards are for salon services only and cannot be combined with other discounts or promotions.

 

ADDITIONAL RULES & INFORMATION:
 

•    No accompanying guests are allowed.
   

•    Payment Methods: Cash, bank transfer, and card payments are accepted.
 

 •    Pre-cornrow requirement: If you are not booking our under-wig cornrow service , your hair must be pre-cornrowed before arrival for your wig services.

 

 IMPORTANT HEALTH INFORMATION:
 

 •    Medical Conditions & Special Needs: Please inform us of any medical conditions, injuries, allergies, or disabilities before your appointment.
   

•    Contagious Conditions: We cannot provide services if you have any contagious condition or open/infected wound in the treatment area.
   

•    Right to Refuse: We reserve the right to refuse service for suspected contagious conditions, open wounds, ill health, lateness beyond 15 minutes, or rude and disrespectful behavior.

 

CHILDREN:

We do not offer services to children.
Please ensure children are not brought along to your appointment, as certain chemicals used may be harmful to them.

 

MOBILE PHONES:

Please keep your phone on silent or vibrate and speak at a moderate tone to avoid disrupting others.


Delays caused by frequent phone use may impact your service time and not acceptable.  

 

SURVEILLANCE & DISCLAIMER:

Our premises are monitored by CCTV for the safety of clients and staff.
We are not responsible for lost or damaged personal belongings.

 

CONTACT US:

For inquiries, email us at askdivasbyclaudia@gmail.com or send a direct message to our Instagram page: DIVASBYCLAUDIA ONLY PAGE.
Our response hours are from 9:00 AM to 8:00 PM. Please allow up to 48 hours for a response.
Ensure you have read our terms and policies before reaching out.

 

BOOKING AGREEMENT:

These policies are designed to ensure a smooth and professional experience for all clients. By booking an appointment with Divasbyclaudia, you confirm that you have read, understood, and agreed to abide by our policies and guidelines. We appreciate your cooperation and look forward to serving you

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