REFUND & RETURN POLICY

YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.
IN RESPECT OF ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD PARTY COURIERS, THEN:


1. ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER FROM OUR PREMISES. WE (DIVAS BY CLAUDIA X HAIR SYMPHONY) ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE SERVICES.


2. THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF OUR TERMS OF SUPPLY.


3. IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ARE ALSO AGREEING THAT YOU UNDERSTAND SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER DISPATCH FROM OUR FACILITIES, TRANSFER OF LIABILITY SHIFTS TO YOU, THEREFORE YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES, FURTHERMORE ASSUMING ALL LIABILITY UNDER ANY CUSTOMS OR IMPORT LAWS AND REGULATIONS. HERE AT DIVAS BY CLAUDIA/HAIR SYMPHONY  WE DO OUR UTMOST TO ENSURE THAT ALL PRODUCTS ARE IN EXCELLENT CONDITION AND ARE QUALITY CHECKED.
 

4. ALL ITEMS PURCHASED DURING THE FLASH SALE WILL BE CONSIDERED FINAL SALE. EXCHANGES OR REFUNDS WILL NOT BE PERMITTED. HOWEVER IN THE UNLIKELY CASE THAT YOU DO RECEIVE A UNIT/PRODUCT WITH A FAULT WE ARE HAPPY TO EXCHANGE THIS OR MAKE AMENDMENTS. PLEASE REACH OUT TO OUR CUSTOMER CARE TEAM IF THERE IS AN ISSUE OR  FAULT WITH YOUR ORDER.

EMAIL - INFO@DIVASBYCLAUDIA.COM

PHONE - +44 020 7018 2829

PLEASE NOTE THAT HAIR SYMPHONY DOES NOT OFFER REFUNDS OR EXCHANGES IF YOU CHANGE YOUR MIND, IF YOU FEEL THE COLOUR DOES NOT SUIT YOU OR IF YOU SELECT THE WRONG CAP SIZE. IF YOUR CAP SIZE IS TOO SMALL OR BIG WHEN IT ARRIVES PLEASE NOTIFY US WITHIN 24 HOURS, IF YOU NOTIFY US AFTER THIS TIME WE WILL NOT BE ABLE TO MAKE ANY AMENDMENTS.

TO ENSURE YOU HAVE THE CORRECT CAP SIZE PLEASE MAKE SURE YOU MEASURE YOUR HEAD AS PER OUR SIZE CHART. 

SIZE CHART:
https://www.hairsymphonybydivas.co.uk/copy-of-colour-chart


PLEASE NOTE: MEASUREMENTS ARE IN INCHES IT IS ESSENTIAL THAT TOU MEASURE YOUR HEAD ACCURATELY PRIOR TO ORDERING YOUR UNIT, IF YOU HAVE ANY DIFFICULTIES PLEASE CONTACT US.

REFUNDS WILL ONLY BE GIVEN IN THE CASE THAT THE UNIT IS DEEMED FAULTY UNDER INSPECTION FROM OUR PRODUCTION DEPARTMENT. 

IF THERE IS A FAULT WITH YOUR UNIT YOU MUST COMPLY WITH THE FOLLOWING CONDITIONS; 

YOU MUST CONTACT THE HAIR SYMPHONY CUSTOMER SERVICE TEAM WITHIN 24 HOURS OF RECEIVING THE PRODUCT. 

THE UNIT MUST BE IN ORIGINAL CONDITION, UNWORN, UNCUT OR ALTERED IN ANYWAY. WE CANNOT ACCEPT RETURNED UNITS THAT HAVE HAD THE LACE CUT OR BEEN WORN. PLEASE TAKE CARE WHEN TRYING ON THE UNIT AND DO NOT CUT THE LACE. 

RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER. 

IF YOUR UNIT IS FAULTY WE WILL ADVISE YOU ON HOW TO RETURN THE UNIT TO US. 

REFUNDS (ONLY ISSUED IF A UNIT IS FAULTY) WILL BE ISSUED BACK VIA YOUR ORIGINAL PAYMENT METHOD, PLEASE NOTE THAT YOUR FINANCIAL INSTITUTION MAY NEED UP TO 10 WORKING DAYS TO PROCESS THE FUNDS BACK TO YOUR ACCOUNT. 

PLEASE KEEP AN EYE OUT FROM EMAIL NOTIFICATIONS FROM US AS WE WILL KEEP YOU UPDATED!