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Welcome to Divasbyclaudia shop. Please read these policies carefully before purchasing any of our products.

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Acceptance of Terms
   •    By placing an order or accepting delivery of a product, you agree to all Divasbyclaudia policies and terms.
   •    Once a product has been delivered, used, installed, styled, altered, travelled with, or re-glued, it is considered accepted.
   •    Any attempt to dispute, return, refund, or charge back products after use, installation, styling, re-glue services, or third-party handling will not be eligible for consideration.

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Products Covered
   •    These policies apply to all wigs, bundles, closures, and frontals purchased from Divasbyclaudia.

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Shipping & Delivery
   •    All products shipped via third-party couriers transfer all risk to the client once dispatched.
   •    Divasbyclaudia is not responsible for courier delays, loss, or damage.
   •    Shipping does not include insurance. Clients are responsible for arranging insurance if required.
   •    International clients are responsible for all import duties, taxes, and customs compliance.

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Inspection Requirement (Delivery Orders)
   •    Products must be inspected immediately upon delivery.
   •    Any faults, discrepancies, or concerns must be reported within 24 hours of receipt.
   •    Failure to report issues before use, installation, styling, or alteration will void eligibility for returns, exchanges, refunds, or chargebacks.

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Refunds, Exchanges & Returns
   •    Refunds are not permitted.

   •    Exchanges are only considered where:

        The product is faulty

        The item received is different from what was ordered.

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   •    Products are not eligible for return or exchange if they have been:
        Worn, styled, cut (hair or lace), glued, or altered
        Used with hair products (sprays, oils, adhesives, etc.)
        Installed, re-installed, re-glued, or travelled with
       Customised in any form

     •     Custom orders are non-returnable and non-exchangeable under all circumstances.
       Where amendments are required on custom orders, Divasbyclaudia must be notified within 24 hours of receipt.

   •    All shipping and handling costs for approved exchanges are the client’s responsibility.

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Third-Party Handling & Liability

•  Once a product has been handled, installed, altered, customised, coloured, cut, glued, fitted, or styled by a third party (including external stylists, salons, or individuals not affiliated with Divasbyclaudia), the product is no longer under the responsibility of Divasbyclaudia.

   

•  Any issues arising after third-party handling — including but not limited to shedding, damage, lace issues, density concerns, fit, or hair condition — cannot be attributed to the quality of the hair supplied by Divasbyclaudia.

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• Divasbyclaudia is not liable for workmanship, installation techniques, chemical processing, products used, or methods applied by third parties.

Such issues will not qualify for refunds, exchanges, replacements, or chargebacks.

    

  

 

Faulty Products
    •    Faults must be reported within 24 hours of delivery.
    •    Products must be returned to Divasbyclaudia within 72 hours of notification.
    •    Items must be unworn, uncut, unaltered, and unused.
•    Divasbyclaudia will inspect the product and determine eligibility for exchange or replacement.
   •    Replacements or goodwill remedies do not include refunds.

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Flash Sale & Final Sale Items
   •    All products purchased during flash sales or marked as final sale are non-refundable and non-exchangeable.

 

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Closures & Frontals
   •    All closures and frontals are non-refundable and non-exchangeable once purchased.
   •    Once installed, worn, glued, customised, altered, or handled by a third party, no returns or exchanges apply.
   •    Wear, tear, or improper handling automatically voids eligibility for any claims.

 

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Normal Hair Wear & Shedding
   •    Hair products are consumable items.
   •    Some shedding is normal and does not indicate a defect.
   •    Shedding may occur after:
   •    Installation
   •    Washing
   •    Styling
   •    Travel
   •    Re-glue or re-installation services
   •    Continued use, travel with the product, or rebooking for services constitutes acceptance of the product and service.

 

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Replacement & Goodwill Remedies
   •    Where replacements, amendments, or goodwill remedies are provided:
   •    Refunds and chargebacks will not apply
   •    Double recovery (replacement plus refund/chargeback) is not permitted

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Cap Size & Measurement Policy
   •    Clients are responsible for providing accurate head measurements.
   •    Size charts are provided as guidance.
   •    Cap size concerns must be reported within 24 hours of delivery.
   •    Late notifications void eligibility for amendments.

 

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Aftercare Support
   •    Aftercare guidance is available for all products.
   •    For maintenance or care support, contact:
   •    Email: askdivasbyclaudia@gmail.com
   •    Phone: +44 020 7018 2829
   •    Website: www.divasbyclaudia.com
   •    Instagram: @Divasbyclaudia

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Payment, Chargebacks & Disputes
   •    Any attempt to dispute payments, request chargebacks, or claim refunds after use or acceptance will be formally challenged.
   •    Evidence submitted may include:
   •    Booking records
   •    Invoices
   •    Photos/videos
   •    Communication history
   •    Service documentation
   •    Clients who initiate disputes may be refused future products or services.

 

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Cancellation Policy (Product Orders)
   •    No cancellations are accepted once an order has been placed.
   •    Clients must confirm all details carefully before purchasing.

 

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Visibility & Accessibility
   •    All policies are clearly displayed on:
   •    The website
   •    Product pages
   •    Booking platforms
   •    Clients are responsible for reviewing policies before purchase.

 

Final Agreement
   •    By proceeding with a purchase, you confirm that you have read, understood, and agreed to Divasbyclaudia’s Refund, Return & Delivery Policies.
   •    Failure to read these policies does not exempt clients from their terms.

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Failure to read these policies does not exempt clients from their terms.

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