PLEASE NOTE WE ARE NOT ACCEPTING WALK-INS. STRICTLY BY APPOINTMENT
RELAXED/PERMED HAIR PONYTAIL
Service Description
A refined hairstyle where relaxed or permed hair is styled into a smooth, elegant ponytail. Requirements: • Hair extensions matching your natural hair color (if needed). Included Services: • Formation of the ponytail Additional Costs: • Natural hair washing and prepping is available for an additional fee of £40. Appointment Details: • Appointment durations are estimates and may extend beyond the scheduled time. • A non-refundable deposit of £30 is required to secure your booking. • Ensure your natural hair is clean and well-prepped if not using our cleaning services. • For premium hair extensions, visit the Store Products section on our website. Specify “Do Not Post” and indicate required services in your note. Any shipping costs will be refunded on the appointment day. • For extensions not purchased from DIVASBYCLAUDIA requiring preparation, drop off or post the hair with a note 2 days in advance. Check our shop’s opening days and times to avoid additional fees for late drop-offs. • Extensions not requiring preparation can be brought on the appointment day. Arrival Time: • Arrive 10 minutes before your appointment to allow time for parking and completing pre-treatment consultation forms. Note: Late arrivals may incur a fee or result in appointment cancellation and forfeiture of your deposit. Cancellation Policy: • Cancellations or rescheduling must occur at least 48 hours before the appointment. Failure to do so will result in losing your deposit. Canceling with less than 48 hours’ notice will incur the full-service charge. Booking Agreement: • By scheduling an appointment with Divasbyclaudia, you confirm understanding and agreement with our policies and guidelines. We appreciate your cooperation.
Cancellation Policy
Thank you for choosing Divasbyclaudia. To ensure a smooth experience, please review our policies before booking. Our salon is located at 309 Barking Road, E13 8EE with free parking available on a first-come, first-served basis. Appointments can be booked up to three months in advance. Please use your legal name when booking. We kindly ask that appointments be booked at least 1 to 2 days in advance. Same-day bookings are subject to availability and confirmation. Unconfirmed bookings are non-refundable. Emergency or special slot bookings incur an additional £60 fee and must be confirmed before payment. Our salon operates Wednesday to Saturday from 10 AM to 7 PM and is closed Sunday to Tuesday. Please arrive 10 minutes early. Late arrivals may incur fees or result in cancellation without refund. Deposits are required for all bookings over £30 and are non-refundable. Full payment is required upfront for bookings under £30. Cancellation must be made at least 48 hours in advance. Late cancellations or no-shows result in loss of deposit or full service charge. After two no-shows, full prepayment is required for future bookings. Wigs must be dropped off at least two days before your appointment. Late drop-offs incur a £35 fee. Include your full name, appointment type and time, hair description, Instagram handle, and contact number. We are not responsible for lost, damaged, or misplaced wigs, and insurance is strongly recommended. We only accept HD, laces. Dense, thick, big-knotted, or colored laces will result in cancellation with no refund. Services are not provided for synthetic, matted, untreated, or previously used hair in poor condition. Photos and videos may be taken for promotional purposes. Clients posting complaints publicly before discussing with management may forfeit future bookings. We are not liable for any personal client belongings. Verbal abuse or disrespectful behavior toward staff may result in immediate service termination with no refund. Referral rewards are available for first-time clients referred by existing clients. Payment methods accepted are cash, card, and bank transfer. We cannot provide services to children or clients with contagious conditions. Our premises are monitored by CCTV for safety. By booking with Divasbyclaudia, you confirm that you have read, understood, and agreed to our policies. We appreciate your cooperation and look forward to providing excellent service.
Contact Details
309 Barking Road, London E13 8EE, United Kingdom
+ 02070182829
askdivasbyclaudia@gmail.com